Introduction -

At Useme Account Private Limited, we are dedicated to safeguarding the privacy of our website and/or mobile application visitors. This policy delineates how we will handle your personal information.

A. WHAT DO WE COLLECT?

"We may collect, store, and use the following types of personal data with the user's consent:"

Registration and Profile Information :

When you sign up for an account or use our services, we will ask you for the following information:

a ) Name

b ) Address

c ) Email Id

d ) Date Of Birth

e ) Aadhar Number

 f ) Mobile Number

g ) Pan Number

h ) Location

 i ) Gender

 j ) Any other relevant information as required from time to time collected upon user consent.

Communications :

If you contact us directly, we may receive additional information about you. For example, when you contact us for support, we will receive your name, email address, phone number and contents of your support issue along with any other information you chose to provide.

Sensitive information are stored in encrypted format.

Device Information :

We receive information about the device and software you use to access our Services, including IP address, type of Web Browser, Operating System Version, Phone Carrier and Manufacturer, application installations, device identifiers and push notification tokens.

Usage Information :

To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with them, like the pages or other content you view. The information you upload, the length of time you spend on a page, objects such as hyperlinks you click on, and the dates and times of your visits.

Contacts Information :

The users' contact information is collected only for the following purpose - to enable users to communicate and share content with their friends (who are in contact only). Our app functions in a way to build friends network, who are in the contacts.

This will provide a good user experience for the user, where they are easily able to connect with their contacts. The above data is collected only after every individual user's approval. Without the user's consent, our app won't collect any contact data from the user.

Post Upload :

When you use our services, you trust us with your information to post photos, videos, and locations. While uploading the post, we are collecting post related images, videos, and locations. Users can change access to private or public posts.

B. HOW DO WE USE YOUR PERSONAL DATA?

Personal Data submitted on our Platform will be used for the purposes specified in this Privacy Policy or in relevant parts of our Website/ Mobile Application.

We may use your Personal Information:

- To provide, maintain, improve and enhance our Services;

- To understand and analyse how you use our Services and develop new products, services, features and functionality;

- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;

- To generate de-identified or aggregated data for our business purposes;

- To send you to push notifications and text messages;

- To find and prevent fraud, and respond to trust and safety issues that may arise;

- For compliance purposes, including enforcing our Terms of Service or other legal rights, as may be required by applicable laws and regulations, or as requested by any judicial process or governmental agency; and

- For other purposes for which we provide specific notice at the time the information is collected.

The main reason we use your information is to deliver and improve our Services. Additionally, we use your information to help keep you safe and to provide you with advertising that may be of interest to you. Therefore, we may use the information collected to:

  • Deliver and improve our Services, and manage our business;
  • Manage your Account and provide you with customer support;
  • Perform research and analysis about your use of, or interest in, our or others’ products, services, or content;
  • Ensure that the payments for the transactions are handled in a proper fashion;
  • Credit the relevant reward points or commission, as applicable, to your Account as exclusive benefits of our Platform;
  • Communicate with you by email, telephone, WhatsApp or other communication mode for notifications with respect to the Services or your Account.
  • Communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties;
  • Develop, display, and track content and advertising tailored to your interests on our Service and other sites, including providing our advertisements to you when you visit other sites;
  • Mobile application analytics;
  • To prevent, detect and fight fraud or other illegal or unauthorized activities;
  • Verify your eligibility and deliver prizes in connection with the Lucky Draw or other contests and sweepstakes
  • Enforce or exercise any rights in our Terms;
  • To ensure legal compliance or assisting law enforcement agencies; and
  • Perform functions or services as otherwise described to you at the time of collection.

C. HOW DO WE SHARE THE INFORMATION WE COLLECT?

Since we operate an online marketplace wherein a customer and vendor interact to trade goods/ services, we share some of the information provided by you with other members and our service providers and also with certain other persons as given below:

  • With other users: When using the Platform, you should assume that anything you post or submit on the Platform, may be publicly-viewable and accessible by other user (Customers), Partners or Captains or unregistered users (guests). We may, where applicable, share certain payment/ transaction information between users to fulfil the Services.
  • With our service providers: We use third parties to help us operate and improve our Services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations. We may also share information with partners who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners. We follow a strict vetting process prior to engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.
  • For corporate transactions: We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
  • When required by law: We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, or warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
  • To enforce our legal rights: We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
  • With your consent or at your request: We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.
  • We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioural data, geolocation in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may also share this information with other group companies and third parties (notably advertisers) to develop and deliver targeted advertising on our services and on websites or applications of third parties, and to analyse and report on advertising you see. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources. We do not share or otherwise disclose the information we collect from or about you except as described below or otherwise disclosed to you at the time of the collection:

User Content :

Our services are social networking services in which you can view and share content. Your name, user name and other profile information will be viewable by other users. The content you share on the services will be displayed on the services and viewable by other users to whom you have given access to view such content. Our platform will not be responsible for the other users' usage of your content, so you should carefully consider whether and what to share and how you identify yourself on the platform.

Useme is a social network app, where users can post and share their text, images, and videos with their friends & followers through the platform's content feed. Our app enables the user to build their friends & followers' networks and make them view others' content & share the user's own content (text, images & videos), only after their consent and approval. In this way, the app functions as a social networking platform for the end-users. Without the user's consent, our app won't collect any content data from the users. This content data will be stored with us, and we assure you that we won't share this data with any other 3rd parties

KYC :

While you are verifying your KYC through UIDAI sensitive information are stored in encrypted format.

Analytics Partners :
We may use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps and online resources.

As required by Law and Similar Disclosures-

We may access, preserve and disclose your information if we believe doing so is required or appropriate to :

a ) Comply with law enforcement requests and legal processes, such as a Court Order or subpoena;

b ) Respond to your requests; or

c ) Protect your, our, or others’ rights, property, or safety.

For the avoidance of doubt, the disclosure of your information may occur if you send any objectionable content on or through our services.

Merger, Sale or Other Asset Transfer-

We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.

Consent :

We may also disclose your information with your permission.

D. WHERE WE STORE YOUR PERSONAL INFORMATION

We store your data with Amazon Web Services, Google Firebase on its servers located in India and abroad. The Web Service implement the requisite Security measures to protect the loss, misuse and alteration of the information, details of which are available at Amazon Web Services, Google Firebase.

E. YOUR CHOICES

Sharing Preferences :

We provide you with settings to allow you to set your sharing preferences for content you share on our services. Certain information may always be publicly available to others, and other information is publicly viewable, you can adjust the settings in your account.

Additional Information :

Additional information regarding privacy settings can be found here: eco.useme@gmail.com

Do Not Track :

There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals. If you choose not to provide us with the information we collect, some features of our services may not work as intended.

F. THIRD PARTIES

Our Services may contain links to other websites, apps, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

G. SECURITY

We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

H. CHILDREN’S PRIVACY

We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you may alert us at eco.useme@gmail.com

I. INTERNATIONAL VISITORS

Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.

J. UPDATE YOUR INFORMATION OR POSE A QUESTION

You can update your account and profile information through your profile settings. If you have questions about your privacy on our Services or this privacy policy, please contact us at eco.useme@gmail.com

K. CHANGES TO THIS PRIVACY POLICY

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will attempt to notify you through our Services, by email, or other means.

L. GRIEVANCE POLICY

We at Useme, always thrive to deliver the best values to our users and give the best experience under all circumstances. To offer this seamlessly, we've created this Grievance policy to solve all our customer's grievance-related problems in a very efficient way. We always try our best way to provide a seamless transaction experience on the Useme app. In some rare circumstances, due to random human-related or technical errors, chances are there for issues to happen for our users. To address this kind of issue, our grievance policy will be surely helpful for our end users.

In Useme, users can buy the Useme coins, and Creator's subscriptions by transacting their money to the useme account. In this case, due to some miscellaneous errors, the user may be in a circumstance, where their money is transacted from their account without getting the respective product/service/value from Useme. To solve this kind of issue, we have automated mechanisms in the backend to detect the issues. Once we detect the issue, the money value for the respective transaction will be automatically refunded to the respective end user's bank account (from which we received it),in a few hours or within a day. But it may take up to 5-7 working days to process from the bank and get reflected in the end user's account. If the user cancels any subscription, the user can access the subscribed creator's exclusive content until the subscription expiry time. Upon cancellation, the user won't get any refund amount for the subscription.

If the user still wants to communicate with us, they can reach us via eco.useme@gmail.com , where our executives will communicate and clarify the user's queries and provide the right solution via chat/call.

CONTACT US

Useme Account Private Limited

504, 5th Floor, JB Metro Heights,
Kanpur Road, Transport Nagar,
Lucknow - 226012