All orders are processed within two to three business days (excluding weekends and holidays). You will receive a notification when your order is shipped. Tracking numbers, if available, will be automatically emailed on the day of the shipping to the email address provided by the customer. Packages shipped by usemeindia.in are not insured against loss or damage. You need to check the parcel / packet while accepting the same.

Depending on the product availability, few orders might take more than 7 days to ship. Customers will be contacted by email OR mobile if there is any such problem related to processing the order or shipping the product in time.

For the orders intended to be received before a specific event or a festival, where specific delivery time-frame is important, customers are advised to place the order at least 30 days before the expected delivery date. For urgent deliveries kindly contact us before placing the order.

We dispatch the orders through First Flight Couriers, DTDC, Professional, India Post Speed Post or Palande Couriers. To get the ordered product in time, kindly ensure that your PIN code is serviced by respective shipping companies (kindly check their respective websites).

We, at Useme do our best to make sure our product quality and customer service is at the best it could possibly be. We do, however understand that some customers may want to return or exchange the product after receiving them due to a number of different reasons. No refund requests will be entertained for products damaged by the customer. However, products with manufacturing defects can be exchanged as per our exchange policy.

Note: Orders for all locations non-serviceable by private courier partners will be delivered via Speed Post.

There are cases where customers have placed an order by mistake or have changed their mind and would like to cancel their purchase/order. If this is the case, you can send us an email at eco.useme@gmail.com.

We will not be able to cancel an order after it has shipped from our warehouse.